Terms and Conditions
Harley Street Hair Transplant Clinics Terms and Conditions.
Please ensure that you have read and understood the terms and conditions
1. Understanding and acknowledgement
1.1: The nature of the procedure will be explained to the patient as well as its risk and permanent nature
1.2: The patient will receive written pre operative instructions and will read and confirm that they are fully understood.
1.3: The patient will receive a written medical history form to complete at the time of reservation. The patient must inform the clinic in advance of their procedure of all medical conditions he/she is aware of including, but not exclusively:
- Allergy/Hay fever
- Keloid scarring or difficulty healing
- Kidney disease
- Asthma or wheezing
- Kidney stone or blood in urine
- HIV/AIDS or ARC
- Liver disease or jaundice
- Back problems/pain
- Loss of appetite/nausea/vomiting
- Bladder infection
- Lung trouble/disease
- Bleeding tendency/clotting problems
- Neuritis (inflammation of nerve)
- Bone or Joint deformity
- Breathing difficulty
- Pain in shoulder, arms or hands
- Broken bones/bone disease
- Palpitation or pounding heart
- Burning or frequent urination
- Peptic ulcer/stomach ulcer
- Cancer, cyst, growth or tumor
- Phlebitis of vein
- Change in bowel habits/bleeding
- Problems during surgical procedure
- Chest pain or pressure
- Prolonged hoarseness
- Chills, fever or night sweats
- Psychiatric/emotional problems
- Chronic cough
- Recent gain or loss of weight
- Repeated diarrhoea
- Coughing or vomiting blood
- Rheumatic Fever
- Difficulty in sleeping
- Ringing in the ears
- Dizziness/fainting/passing out spells
- Scarlet Fever
- Double vision or blindness
- Severe ear, nose, throat trouble
- Sexually transmitted disease
- Excessive tiredness or fatigue
- Sinus trouble
- Eye injury or disease
- Skin rash/disease
- Family history of cancer
- Shortness of breath
- Family history of high blood pressure
- Sugar or Albumen in urine
- Frequent colds
- Swelling of ankles or feet
- Frequent or severe headaches
- Swollen or painful joints
- Frequent or severe indigestion
- Tendonitis/weak wrists
- Thyroid trouble
- Head injury
- Tightness in chest
- Heart murmur/mitral valve prolapse
- Trouble concentrating
- Heart trouble/disease
- High blood pressure
- Hormonal problems
1.4: Harley Street Hair Transplant Clinics shall not be held liable for any damage occurring as a result of the patient’s failure to disclose such details.
1.5: The patient will inform the clinic of all medications taken in the last 30 days.
1.6: The patient should avoid taking Aspirin or Ibuprofen from seven days prior to their procedure and must inform the clinic if they have done so.
1.7: The patient should avoid alcohol from seven days prior to their treatment and must inform the clinic if they have done so.
1.8: The patient should avoid the use of Minoxidil from seven days prior to their treatment and must inform the clinic if they have done so.
1.9: Pre and post op patient photos will be taken and are to be used at the clinic’s discretion and in accordance with its legal requirements for documenting all work done. The patient can request for his or her identity to be kept private.
1.10: Harley Street Hair Transplant Clinics reserves the right to amend the terms and conditions at any time and without prior notice.
1.11: Harley Street Hair Transplant Clinics reserves the right to amend our pricing structure at any time and without prior notice.
2.1: A hair transplant procedure is the choice of the patient and the patient alone and the patient agrees to any actions or conducts reasonably necessary to perform the treatment.
2.2: The patient understands the limitations of hair restoration surgery and the expected outcome of treatment prior to commencement.
2.3: The patient understands that a hair transplant procedure merely transplants existing hair from the donor area to the recipient. This process does not have any control over the future, continued and progressive loss of existing hair on the scalp.
2.4: Hair transplantation is a medical redistribution procedure that moves your own natural hair from one area to another, it does not create any new hair, nor does it stop the balding process. The results of a hair transplant will depend on the ratio between the demand (balding area) and the supply, (size and density of the donor area), as well as on the patient’s natural healing ability.
2.5: When undertaking a Harley Street hair transplant, you are paying for our expertise and experience in hair restoration, but not for a specific result. All photographic examples shown in the consultation and/or marketing material are for illustration purposes only and the patient fully understands that no guarantee can be given as to the exact outcome of this or any other medical procedure.
2.6: It is not possible to implant hairs too closely together as some space has to be allowed for healing. The patient can always elect to have further hair transplant sessions to add more density to an area or to cover larger areas, providing the surgeon deems it appropriate for his or her case.
2.7: The patient understands that there may be discomfort associated with the treatment. Other side effects may include slight bleeding, redness, numbness and swelling.
2.8: The patient understands that hair restoration procedures may result in detectable scarring. The clinic will undertake the procedure with the aim of minimising any potential scarring in the case of both FUE and FUT hair transplant procedures.
2.9: The patient understands that over the long term, transplanted hair will mirror the behaviour of the hair in the donor region. This means that should the donor hair become thinner over your lifetime, so can the transplanted hairs.
2.10: For best results, the patient must comply with our written and verbally given aftercare instructions, which may include medical treatments to halt further hair loss, attending suture removal and other post operative appointments.
2.11: Harley Street Hair Transplant Clinics will not be held liable for any associated costs connected with having aftercare or follow up treatment to deal with any possible complications, this includes travel, accommodation or economic costs to the client relating to time taken off work or loss of potential earnings.
2.12: Harley Street Hair Transplant Clinics can provide a guideline as to how long any given procedure will take to complete. Due to numerous variables, the procedure may be shorter or longer than estimated.
2.13: Harley Street Hair Transplant Clinics reserves the right to cancel the procedure in the interest of patient safety in such cases where the patient is deemed to be under the influence of drugs or alcohol. In such an event, the non refundable deposit will be retained as a cancellation charge.
2.14: The non refundable deposit will be retained as a cancellation charge if it is deemed that the patient has failed to disclose known medical conditions or other possible contra-indications to treatment to Harley Street Hair Transplant Clinics in advance of their procedure that subsequently result in the cancellation of their treatment in the interest of patient safety.
2.15: If a procedure is cancelled on the day on medical grounds, the clinic will advise of any measures the patient needs to take and will attempt to reschedule the procedure once. If the patient does not wish to reschedule and/or cannot reschedule for medical reasons, the clinic will retain full payment for the procedure as a cancellation charge.
3.1: The patient will be quoted a fee during a personal consultation or by photo analysis. Harley Street Hair Transplant Clinics will complete the work for that fee.
3.2: A non refundable deposit of £1,000 must be paid in advance to secure the patient’s chosen procedure date. The deposit sum can be paid by card over the telephone or by bank transfer. Until such time as a deposit is placed, the patient’s desired booking date will remain available for other patients to reserve.
3.3: The balance will be paid a minimum of a week prior to the procedure. Bank transfers must be initiated in advance to ensure all funds have cleared by the chosen procedure date.
3.4: We accept: Visa and MasterCard and bank transfers. Please note we do not accept cheques, American Express or Laser cards. Card payments must be accompanied with photographic ID.
3.5: If paying by card on your procedure day, please advise your bank of the payment in advance so that they are aware it is a genuine transaction. Payment must clear prior to the procedure commencing, so any issues with blocked transactions may result in the cancellation of your surgery and the retention of your deposit.
4. Appointments and Cancellations
4.1: A non refundable deposit of £1,000 will be charged to secure your booking. Should you cancel once the non refundable deposit has been placed or fail to arrive for your procedure, the non refundable deposit will be retained as a cancellation charge.
4.2: The deposit is non refundable. Cancellations due to emergency or illness will be assessed on an individual basis and in such instances, we will always endeavour to be as flexible as possible in terms of rescheduling an alternative surgery date. Postponements caused by unforeseen events will be assessed on a case by case basis. In all other instances, if you request cancellation of your reservation, the deposit sum will be retained.
4.3: Harley Street Hair Transplant Clinics will endeavour to ensure that your procedure runs to schedule, however, for reasons beyond our control, we may need to cancel or postpone your procedure at short notice. In this unlikely event, every effort will be made to contact you in advance. We do not offer compensation if we cancel your procedure.
4.4: Harley Street Hair Transplant Clinics reserves the right to amend booked surgery dates. Such changes are rare and are undertaken in the patient’s best interest and safety. In the unlikely event of a surgery date amendment, the deposit sum and other payments will be transferred to the next available date.
4.5: Harley Street Hair Transplant Clinics will not be liable for costs arising from scheduling changes in the provision of our hair transplant services, including (but not exclusive to) travel costs, accommodation costs, any economic cost to the client relating to time taken off work or loss of potential earnings.